Our Commitment
Last updated October 6, 2026
Before you call, it is fair to know exactly what is being promised. Four things, each one about this service rather than about anybody else’s work.
A real person, day or night
The phone is covered 24/7, including weekends and holidays, because that is when most of these calls actually come in.
Nothing to pay for being connected
This service is free to the homeowner. You are never invoiced by this site — the only money that changes hands is between you and the contractor you hire.
Local, and licensed for the work
The contractor on the other end is independent, licensed for this trade in Michigan, and based close enough to Detroit to turn up. Ask for the license number and proof of insurance on the first visit; that request is normal and welcome.
A poor fit is fixed by one more call
If the first connection does not work out — no call back, no show, or a quote you do not trust — ring the line again and you will be put through to a different contractor.
Where these commitments stop
These are commitments about a connection, not about construction. The contractor is an independent business and the job is their contract with you — so get the scope, the price and any workmanship guarantee from them, in writing, before work starts.
The full disclaimer is on the disclaimer page.